# Delegue for events

> Delegue is a Brazilian WhatsApp customer service and sales platform for event businesses, with or without an AI agent. The agent answers leads at any hour, qualifies them, checks the calendar, works out the quote from the business's own catalog, sends materials, books visits, meetings and sessions, and hands the lead over to the team ready to close. Everything runs on Delegue Chat, which brings WhatsApp, Instagram, Facebook and the website chat together with a sales pipeline, calendar and reports.

- Website: https://delegue.ai/en
- Company: Delegue AI Tecnologia Ltda (CNPJ 65.782.236/0001-72), São Paulo, Brazil
- Contact: WhatsApp +5511992675224 · contato@delegue.ai
- Market: businesses in Brazil; prices in Brazilian reais (BRL)
- Portuguese version: https://delegue.ai/ (summary: https://delegue.ai/llms.txt)

## Who it is for

Event venues and caterers, video production companies, photographers and photo studios, storymakers, planners and coordinators, decorators and other event suppliers: weddings, 15th birthday parties, birthdays, graduations, corporate events and photo shoots.

## Two formats

- **Delegue Chat (platform only):** the team answers customers with channels, pipeline, calendar and reports in order.
- **Chat + AI Agent:** the agent handles the first contact 24 hours a day and delivers the lead ready to close.

## How the agent works

1. **Welcomes and qualifies:** Introduces itself with your brand’s name and tone and asks the questions you defined, one at a time.
2. **Checks the calendar:** Looks up dates and times before answering. It never confirms what the calendar did not show.
3. **Quotes from the catalog:** Works out the price from your price list rules, with active promotions. It never makes up a price.
4. **Sends the material:** Presentation, menu, proposal or price list, at the right moment in the conversation.
5. **Books or holds:** Visit, tasting, online meeting, session or a hold on the event date.
6. **Hands over to the team:** When it is time to close, or when something goes off script, it hands over with the lead card and a summary ready.

## What can be configured

Each agent is configured with the sales process of the business that uses it:

- **How it talks** (tone of voice): Name, greeting style, use of emoji, words your brand uses and avoids.
- **What it asks** (qualification): The details that matter to you, in your order: date, guests, type of event, package.
- **How it quotes** (catalog): Packages, menus and services with the price variables from your list and your promotions.
- **What it books** (calendar): Visits, tastings, meetings, sessions or event dates, with your slots and blocked times.
- **What it sends** (materials): Presentations, proposals and price lists, with the conditions for each one.
- **How it responds** (objections): The objections in your market and the approach your team uses for each one.
- **What it never does** (limits): Discounts, terms and topics that always stay with your team.
- **When it calls someone** (handover): The reasons to hand over to the team and the pipeline stage the lead moves to.

## Rules and trust

- **Never makes things up:** Prices only from your catalog; Dates only confirmed by the calendar; Only the information you registered; No promise your team cannot keep.
- **Handles objections:** “It’s too expensive”; “I’ll think about it”; “I found it cheaper elsewhere”; And the objections in your niche, with the approach you choose.
- **Follows up on silent leads:** Up to five follow-ups, on the schedule you set; Each one picks up where the conversation stopped; Before sending, it rereads the conversation and decides whether to close it or call the team.

## Platform features (Delegue Chat)

- **Every channel on one screen:** WhatsApp (official API or QR code), Instagram, Facebook and your website chat. Several agents on the same number.
- **A pipeline that moves itself:** The card moves when the quote is sent, the visit is booked or the date is put on hold. No side spreadsheet.
- **Built-in calendar:** Visits, tastings, sessions and event dates with slots, blocked times and holidays. Syncs to Google Calendar and creates the Meet link.
- **Automatic confirmation:** The lead confirms the visit on WhatsApp before the time, and your team is notified of every booking.
- **WhatsApp campaigns:** Send messages to contacts from fairs and referrals and track delivery, reads and replies.
- **Source of every lead:** See which Instagram ad each customer came from and how much of your spend turned into visits.
- **Prospecting:** Leads from portals and prospect lists go straight into the pipeline, ready for the first contact.
- **Reports that drill down:** Conversion by stage, calendar occupancy, attendance and no-shows. Click a bar and see the conversations behind it.
- **Mobile app:** Install it on your phone and get notified of every lead and every handover from the agent.

## Pricing

Monthly prices in Brazilian reais (BRL). 12-month contract. Setup from R$ 900, one-time payment in up to 12 installments.

### Chat + AI Agent (includes Delegue Chat for 1 person)

| New contacts per month | Monthly fee |
|---|---|
| up to 50 | R$ 250 |
| up to 100 | R$ 450 |
| up to 200 | R$ 800 |
| up to 300 | R$ 1,050 |
| up to 500 | R$ 1,500 |
| up to 750 | R$ 1,875 |
| up to 1,000 | R$ 2,000 |
| up to 1,500 | R$ 2,625 |

### Delegue Chat (team members)

| People | Monthly fee |
|---|---|
| 1 person | R$ 150 |
| 3 people | R$ 300 |
| 5 people | R$ 500 |
| 10 people | R$ 750 |
| 25 people | R$ 1,250 |
| 50 people | R$ 1,500 |

With the agent, the first team member is already included; for more people, add the Delegue Chat tier. Setup from R$ 900 in up to 12 installments. 12-month contract. On the official WhatsApp API, messages are billed by Meta, based on usage, directly to the card your business registers in its WhatsApp Business account. Pricing simulator: https://delegue.ai/en#pricing

## Setup (up to 30 days)

1. **Immersion:** We learn your services, prices, calendar and how your team sells.
2. **Build:** Catalog, calendar, pipeline, materials, objections and qualification script.
3. **Testing:** We simulate conversations from your market. You approve before going live.
4. **Live:** The agent answers customers and is fine-tuned every month based on real conversations.

## Sample conversations

Illustrative conversations with fictional businesses. Each agent follows the script, catalog and rules of the business that uses it.

### Venue and catering

- Customer: Good evening! Is April 17, 2027 available? It's my daughter's 15th birthday party, about 120 guests
- Agent: Good evening! I'm Lia, from Aurora Venue 💛 What a special party! Saturday, April 17, 2027 is open on our calendar. May I have your name?
- Customer: Juliana
- Agent: Nice to meet you, Juliana! Shall I send you our presentation with the menus and the quote?
- Customer: Yes, please!
- Agent: Shall we book a tasting so you can see the venue? I have Saturday, Oct 24, at 10 am or 3 pm.
- Customer: 10 am!
- Agent: All set: Saturday, Oct 24, at 10 am. You'll get a confirmation here one day before.

In the system: new lead · Instagram ad; date checked on the calendar: open; quote sent · card moved; tasting booked · team notified.

### Videography

- Customer: Hi! Do you film weddings on March 13, 2027? I'd like to know your prices
- Agent: Hi! I'm Bia, from Lumen Films. Saturday, March 13, 2027 is open on our calendar! What's your name?
- Customer: Rafael
- Agent: Nice to meet you, Rafael! I sent you our proposal with the packages. Which one caught your eye?
- Customer: The full one. Can you hold the date?
- Agent: Sure! Could you share your email so I can put the date on hold, no commitment?
- Customer: rafael@email.com
- Agent: Done! March 13, 2027 is on hold for you until Nov 12. Would you like our team to contact you to sign the contract?

In the system: new lead · Instagram; date checked: open; proposal sent · card moved; date put on hold.

### Photo studio

- Customer: Hi! I'd like a maternity shoot, how much is it?
- Agent: What a beautiful moment 💛 I'm Nina, from Luz Studio. May I have your name so I can send you the prices?
- Customer: Camila
- Agent: Nice to meet you, Camila! Here are our maternity packages. Which one suits you best?
- Customer: I like the mid-range one, but I'm shy about posing 🙈
- Agent: Totally normal! The photographer guides you through every pose. I have Thursday, Oct 15, at 9 am or Saturday, Oct 17, at 2 pm. Which works better?
- Customer: Saturday!
- Agent: Booked: Saturday, Oct 17, at 2 pm, at the studio. Shall I ask the team to send you the deposit details?

In the system: new lead · WhatsApp; price list sent · card moved; objection handled · slots checked; session booked · team notified.

### Event planning

- Customer: Hi! I need to organize our company's year-end party. Do you do corporate events?
- Agent: We do! I'm Duda, from Ateliê Sim. May I have your name?
- Customer: Bianca, from Grupo Vértice
- Agent: Nice to meet you, Bianca! Do you already have a date and an idea of how many people?
- Customer: Friday, Dec 11, about 200 people
- Agent: Friday, Dec 11 is open! I sent you our presentation. How about an online meeting with our planner? I have Tuesday, Oct 20, at 10 am or Wednesday, Oct 21, at 3 pm.
- Customer: Tuesday! My email is bianca@vertice.com
- Agent: Booked: Tuesday, Oct 20, at 10 am. The invite with the Google Meet link is already in your inbox.

In the system: new lead · website; date checked · presentation sent; meeting booked · Meet created.

## Frequently asked questions

### How much does Delegue cost?

With the AI agent, from R$ 250/month for up to 50 new contacts per month, including Delegue Chat for 1 person. The platform alone, without AI, starts at R$ 150/month for 1 person. Setup starts at R$ 900, in up to 12 installments, and the contract is 12 months. Prices are in Brazilian reais (BRL). The pricing simulator on the site shows the amount for the size of your operation.

### What is the difference between Delegue Chat and the AI agent?

Delegue Chat is the platform: it brings WhatsApp, Instagram, Facebook and your website chat into one screen, with pipeline, calendar and reports, for your team to answer customers. The agent is the AI that works inside it: it handles the first contact at any hour, qualifies, sends materials, books and hands the lead over to the team ready to close.

### Which event businesses is it for?

For anyone who sells on WhatsApp and needs to reply fast: venues and caterers, video production companies, photographers and studios, storymakers, planners and coordinators, decorators and other suppliers. Weddings, 15th birthday parties, birthdays, graduations, corporate events and photo shoots.

### How long does it take to get started?

Up to 30 days, in four steps: immersion in your sales process, building the catalog, calendar and script, testing with conversations from your market, and going live. After that, the agent is fine-tuned every month based on real conversations.

### Will the customer notice it is an AI?

The agent speaks in your brand’s tone, one question at a time. If the customer asks for a person, it hands over right away.

### What if someone asks something the AI does not know?

It only answers what is in your information. When something is missing, it offers to check with the team and hands over with the context.

### Do I need to change my number?

No. We connect your current number, through the official WhatsApp API or by QR code.

### Does it work with my current calendar?

We import what is already in your Google Calendar, and every new booking is sent there.

### Who pays for WhatsApp messages?

On the official WhatsApp API, messages are billed by Meta, based on usage, directly to the card your business registers in its WhatsApp Business account.

## Links

- [Website](https://delegue.ai/en)
- [Pricing simulator](https://delegue.ai/en#pricing)
- [Book a demo on WhatsApp](https://wa.me/5511992675224)
- [Delegue Chat](https://chat.delegue.ai/en)
- [Terms of service](https://chat.delegue.ai/en/terms-of-service)
- [Privacy policy](https://chat.delegue.ai/en/privacy-policy)